FAQ & Policies

Processing time and shipping FAQ:

By placing an order with FunkyFoxCreations.com, you agree to the following policies:

Current turn around times are 1 week for made to order items.  This time may increase due to large volume orders.  If you are concerned about production time, please contact me before placing an order to ensure delivery in time.

Ready to ship items will ship the business day following receipt of payment.

Funky Fox Creations is not responsible for lost items, however, if your item is lost or damaged please contact me as soon as possible and I will see what I can do.  If you are for some reason unsatisfied with your Funky Fox purchase, please contact me as soon as possible and I will work to remedy any issues you may have.  Funky Fox Creations is not responsible for return shipping should you require a refund.

If you are in the Indianola area your order is eligible for free pick up or delivery.  Please keep an eye out for an email from me to make arrangements.

If you need to cancel an order, you must do so within 24 hours of placing the order.

Disclaimer: Some items from Funky Fox Creations may pose a risk to babies if left unattended.  These items are meant to be used as photography props only, not for daily use.  Please do not leave babies or children unattended while props are in use.  Funky Fox Creations cannot be held liable for failure to comply with this disclaimer.

 

Frequently Asked Questions:

If you have any questions that are not answered here, please feel free to contact me:

funkyfoxcreations@gmail.com

(515)442-5212

Sizing

What does “newborn” size mean? 

Newborn items are intended for babies up to 14 days old.  This size means hats and headbands measure 12-13 inches with stretch.  If you need any newborn items in a different size, please contact me.

What are the other sizes you offer?

I offer sizes from newborn all the way to adults.  This guide has average sizes for common age ranges. For best results I recommend measuring if at all possible (see guide below for how to accurately measure).

Newborn:           13 in. circumference
0-3 Months:       14 in. circumference
3-6 Months:       15 in. circumference
6-9 Months:       16 in. circumference
9-12 Months:     16.5 in. circumference
12-18 Months:   17 in. circumference
18-24 Months:   18 in. circumference
2-5 years:          18-19 in. circumference
Child:                 19-20 in. circumference
Teen:                  20-21 in. circumference
Adult Small:        22 in. circumference
Adult Large:       23 in. circumference

How do I measure to ensure I get the right size?

I always strive to make hats that fit properly.  This is usually based on age.  However, everyone is different, and I always recommend measuring to be sure that your items will fit properly.  To ensure the proper measurement, and thus the proper hat size, measure from the forehead around to the base of the neck making sure to keep the tape measure above the ears (see illustration below).  If you do not have a fabric tape measure, use a piece of string and measure that with a straight ruler.  If you have a question about sizing, please feel free to contact me.

 

Care

How do I care for my new item(s)?

Many of my items are not made from machine washable yarn.  To prolong the enjoyment of your creation, I recommend hand washing items in cold water with a mild detergent, such as a baby detergent.  Do not wring out.  Instead lay item on a towel and gently roll up to remove excess moisture.  Lay flat to dry.  Some items may require reshaping after washing.

Shipping

Where do you ship? 

I am very happy to say that I ship worldwide.  If you have any questions about international shipping, please email me.

What shipping method(s) are used?

All items will be shipping via USPS.  Domestic items will be shipped using Priority mail.

International items will be shipped First Class International.

Payment Methods

What payment methods are accepted? 

I use paypal for most transactions.  Via the paypal service I accept most major credit and debit cards.  If your order qualifies for local pick up, I will accept cash or local check at the time of pick up.